Renewing Licences

Ask Manatees Anything
1

Hi. I’ve been trying to renew my licences for over a week now. I’ve provided the sales team with a PO but require bank details and reference number to make a wire transfer. I’ve had no response to multiple emails and phone messages.

Please can someone advise how to pay you!! Our licences expire imminently.

Thanks
Martyn

2

Hi Martyn, I’ve looked and we’d mailed you on the 15th, 16th, and 17th of November, so I wonder if these mails are landing in spam? Can I please ask if you can check this? I did also increase the number of days for your license and have done so again just now. Please let us know if you locate those mails.

3

Thanks Yvonne. I’ve not received any mails i’m afraid - not in my spam either. I’ll raise this with my IT team though. I did receive the community post notification though - not sure what’s the difference. Thanks for extending the licence again whilst i get this sorted.

1 Like
4

Hi Martyn, thanks for the reply confirming you can get these messages. I see that you’ve been able to make contact with our sales team now. Let us know if there is anything else we can help with.